Refund Policy

This Refund Policy applies to all paid plans of the Explainly Chrome extension: Pro, Premium, and their annual equivalents. Payments are processed by Paddle (international) or Razorpay (India).

1. Eligibility for a Refund

You are eligible for a full refund if:

• Your refund request is made within 30 days of the original purchase date.
• You have not already received a refund for a previous purchase of the same plan type.

Refunds are available for all plan types:

• Pro (monthly): Full refund within 30 days of purchase or renewal.
• Pro (annual): Full refund within 30 days of purchase or renewal.
• Premium (monthly): Full refund within 30 days of purchase or renewal.
• Premium (annual): Full refund within 30 days of purchase or renewal.

2. How to Request a Refund

To request a refund, email us at support@unproton.com with:

1. The email address used for your Explainly account.
2. Your order or transaction ID (found in your receipt from Paddle or Razorpay).
3. The reason for your refund (optional — but helpful for improving the product).

We will respond within 2 business days and process your refund through the original payment processor.

3. Refund Processing

• Refunds are processed by Paddle (international) or Razorpay (India), depending on your payment method.
• Once approved, refunds typically appear within 5–10 business days, depending on your bank or card issuer.
• Refunds are issued to the original payment method.
• Currency conversion differences (if any) are handled by the payment processor and are not our responsibility.

4. After a Refund

• Upon approval of a refund, your account will be downgraded to the Free tier.
• Cloud saves and other paid features will no longer be accessible, but your saved data will be retained for 30 days in case you resubscribe.
• Monthly and annual subscriptions will be cancelled automatically when a refund is issued.

5. Exceptions

We reserve the right to deny a refund request if:

• The 30-day window has passed.
• We have reasonable evidence of fraud or abuse (e.g., repeated refund requests across multiple accounts).
• The account has been suspended for a violation of our Terms of Service.

6. Free Plan

The free plan does not involve any payment, so there is nothing to refund. If you have a question about free plan limitations, please contact us and we will be happy to help.

7. Contact

Unproton Labs · Explainly Email: support@unproton.com Website: unproton.com/contact We aim to respond to all refund requests within 2 business days.